SHIPPING 

All our pieces are handmade and individually produced in Barcelona.

Therefore we don‘t keep all the sizes in stock.

So we need a little bit of time to prepare and ship. Your order is usually shipped within

2-3 weeks for EU-countries

3-4 weeks for the rest of the world 

If you want your package to be shipped express please email  makeawish@kialakanzi.com

 

 

National orders (Spain):

Standard delivery with NACEX  at 6 €

 

Inside EU 

Standard delivery with NACEX at 12 €

 

Outside EU 

Standard delivery with NACEX at 25 € 

Taxes and duties are responsibilities of the purchaser. 

Products will be shipped directly from Spain by NACEX.

Packages must be signed for. International orders may take longer due to customs formalities.

 

 

 

 

IMPORTANT

If a package is returned to Germany because the buyer did not claim the package, KIALA KANZI does not send replacements.

KIALA KANZI is not responsible for any action taken by customs on your package during delivery.

KIALA KANZI has no control over this. 

The buyer is responsible for any customs charges that may be applie to your package.

Customs determines these charges, and KIALA KANZI has no way of knowing what these charges may be. 

 

 

RETURN & EXCHANGE POLICY

If you dont like what you have received or a piece did not fit,

let us know : makeawish@kialakanzi.com

and please send it back within 14 days.

 

Julia Potthast

Templerstraße 6b 

82194 Gröbenzell 

GERMANY

 

Please also include a note with your invoice and bank details/paypal address,

we gladly exchange unworn and undamaged products or refund if necessary.

 

In case of an exchange or return you  will have to bear the shipping charges.

We recommend that you ship the packages as an insured package (including a tracking number).